Monday - Thursday 8:00 – 5:00
Friday 8:00 – 4:00
Frequently Asked Questions
Please review these FAQ's prior to calling our office for answers to most questions. If you have additional questions, call 719-634-7177.
Remit Payment Address
Springs Waste Systems, LLC.
1990 Reliable Circle
Colorado Springs, CO 80906
Please detach and return stub with payment.
Residential customers are billed every three months, 3 months in advance. Commercial customers are billed monthly.
Payment Due Date
Your current bill is due by the last business day of the month. Please contact us if you expect your payment will be past due. A late fee of $5.00 may be assessed on past due balances.
Errors on Your Bill
Contact us immediately if you find an error on your bill. This statement will be considered correct unless our office is notified within 30 days.
Automatic Payment Plan
If you have arranged to have your billing drafted directly from your checking or savings account, it is noted on your statement. If you would like an application for this convenient payment method, call our office.
Billing Address Changes
For billing address changes, check the box on the front of the payment stub and provide your new billing address below.
Fees and Charges
For returned check or EFT payments there is a fee of $35.00. The reinstatement fee for service stopped due to non-payment is $10.00. To have next day service, payments must be in our office by 4 pm.
Our office is open Monday through Thursday, 8:00am – 5:00pm, and Friday, 8:00am – 4:00pm.
Collection Times and Tips
We observe the following holidays:
If any of these holidays falls on a weekday, that day’s collection will be one day late as will the remainder of the service days that week. All other holidays are considered regular schedule.
If your service is missed or you forgot to put your garbage out, call us by noon the next business day at 719-634-7177. In some cases, a return trip charge may be added to your account.
Please call our office for pickup of bulky items such as furniture, carpet and most appliances. Additional charges will apply.
It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we can best schedule the change. Customers are held responsible until notice is given.
Vacation & Temporary Stops
For vacations of 4 weeks or more, you must call the office to stop service prior to departure to receive any vacation credit.